Terms of Service

Last updated: 17.05.2026

These Terms of Service (“Terms”) govern access to and use of upsihologa.com.ua, including all pages, accounts, psychologist profiles, directories, forums, comments, messaging features, “Ask a Psychologist” sections, paid services, subscriptions, and related services (collectively, the “Website” or the “Resource”).

The Website is operated by Iryna Uriupina, a trader and tax resident in New Zealand. The Website is hosted using third-party infrastructure providers, including servers physically located within the European Union.

By accessing or using the Website, you agree to these Terms. If you do not agree, you must stop using the Website.

1. Purpose of the Website

The Website is a Ukrainian-oriented psychology and mental-health platform intended to help users find psychologists, access educational materials, participate in discussions, ask psychological questions, and communicate with specialists.

The Website primarily serves Ukrainian psychologists and Ukrainian-speaking users, while also providing selected services and content internationally, including in English.

The Website itself is not an emergency service, psychiatric institution, medical provider, or crisis-response service.

If you are experiencing an emergency, suicidal thoughts, immediate danger, or require urgent psychiatric or medical assistance, contact local emergency or crisis services immediately.

2. No Guarantee of Psychological, Medical, or Professional Outcome

Content published on the Website is provided for informational, educational, directory, communication, and community purposes only.

Unless explicitly stated otherwise, the Website itself does not provide psychotherapy, psychiatry, medical treatment, crisis intervention, diagnosis, or emergency psychological care.

Psychologists, therapists, counsellors, supervisors, students, coaches, and other specialists listed on the Website are independent third parties.

The Website does not guarantee:

• the accuracy of their profiles or qualifications;
• the legality of their practice;
• the quality, effectiveness, or safety of their services;
• professional outcomes;
• compliance with regulations in any jurisdiction.

Users are solely responsible for deciding whether to contact, trust, hire, consult, or work with any specialist.

3. Eligibility

The Website is intended for adults aged 18 or older.

Users under 18 must not register accounts or submit personal data unless permitted by applicable law and authorised by a parent or legal guardian.

We reserve the right to reject registrations, suspend accounts, or deny access where necessary for safety, moderation, legal compliance, abuse prevention, or platform integrity.

4. Accounts and Registration

Registration is voluntary.

You agree to provide accurate information and keep your login credentials secure.

You are responsible for all activity occurring through your account unless you can demonstrate unauthorised access.

You must not:

• transfer accounts;
• sell accounts;
• impersonate another person;
• share account access with third parties.

We may reject registrations from:

• high-risk email providers;
• disposable email services;
• suspicious VPNs or proxies;
• abusive IP ranges;
• technical infrastructure associated with spam, fraud, scraping, cyberattacks, or platform abuse.

4A. Explicit Consent for Sensitive Interactive Features

Some interactive features of the Website may involve sensitive personal information, including mental-health-related, emotional, trauma-related, family-related, or other private information.

By using features such as:

• “Ask a Psychologist”;
• psychologist contact forms;
• forum posting;
• comments;
• profile publication;
• public or private questions;
• messaging features;

you explicitly consent to the processing, moderation, storage, publication, translation, and administration of the information you submit for the purposes of operating and maintaining the Website and its services.

You should not submit sensitive information unless you are comfortable with such processing.

You must not publish sensitive information belonging to another person without permission or lawful basis.

5. Ukrainian Safety Policy and Zero Tolerance for Russian Aggression Narratives

The Website operates in the context of Russia’s ongoing war against Ukraine and is intended to provide a safer environment for Ukrainian users, Ukrainian psychologists, displaced persons, and war-affected individuals.

We maintain zero tolerance toward content, behaviour, narratives, or activity that supports, excuses, justifies, minimises, denies, normalises, promotes, or shifts blame for the Russian Federation’s aggression against Ukraine.

This includes, but is not limited to:

• claims that Ukraine “provoked” the invasion through Maidan, democracy, NATO cooperation, language policy, resistance to occupation, or other political choices;
• narratives asserting that Russia “had no choice” but to attack Ukraine;
• blaming Ukraine or Ukrainians for the invasion or consequences of Russian aggression;
• denial or minimisation of war crimes, occupation, deportations, attacks on civilians, or destruction caused by Russian aggression;
• dissemination of Russian state propaganda or hostile disinformation;
• harassment or retraumatisation of Ukrainian users or psychologists.

We determine, at our sole discretion, what constitutes prohibited propaganda, hostile behaviour, anti-Ukrainian narratives, disinformation, or unsafe conduct.

We may remove content, reject content, restrict access, suspend accounts, permanently ban users, or refuse service without prior notice.

This policy is based on community safety, psychological safety, anti-abuse measures, and protection of vulnerable users. It is not based on race, ethnicity, nationality, or place of birth.

6. Other Prohibited Conduct

You must not:

• harass, threaten, stalk, intimidate, or abuse others;
• publish private information about another person without permission;
• spread malware, phishing, scams, or spam;
• scrape or mass-copy Website data;
• attempt unauthorised access to systems or accounts;
• impersonate another person or organisation;
• post illegal or defamatory content;
• publish explicit or disturbing content outside areas where permitted;
• exploit minors or vulnerable individuals;
• use the Website for unlawful or abusive purposes.

We may interpret and enforce these rules in context and at our discretion.

7. User-Submitted Content

Users may submit:

• questions;
• answers;
• comments;
• forum posts;
• psychologist profiles;
• reviews;
• articles;
• messages;
• photos;
• certificates;
• other materials.

You remain responsible for your submitted content.

You confirm that you have the necessary rights and permissions to submit it.

By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to:

• host;
• store;
• reproduce;
• moderate;
• display;
• publish;
• adapt;
• translate;
• edit;
• distribute;
• promote;

such content in connection with operation of the Website.

This licence continues even after account deletion unless applicable law requires otherwise.

8. Public Contributions, Account Deletion, and Anonymisation

Public contributions may become part of the Website’s archive and discussion structure.

We reserve the right not to delete public contributions that are not personal data, including:

• forum posts;
• public comments;
• psychologist questions;
• answers;
• reviews;
• discussions.

If you request deletion of your account or personal data, we may:

• anonymise;
• pseudonymise;
• redact;
• detach identifiers from public content

instead of deleting the entire discussion or contribution.

Deleting an account does not automatically require deletion of public content where retention is necessary for archive integrity, moderation history, community continuity, legal defence, safety, or legitimate Website operation.

9. Translation of User Content

The Website may operate in multiple languages, including Ukrainian, Russian, and English.

By submitting content, you grant us permission to:

• translate;
• machine-translate;
• localise;
• adapt;
• edit;
• display

your submitted content in other languages.

Translations may not always be perfect or fully accurate.

10. Advertising and Monetisation

We may display:

• advertisements;
• sponsored content;
• affiliate links;
• promoted profiles;
• subscription offers;
• commercial materials

alongside or near user-submitted content.

Users are not entitled to compensation or revenue sharing from such advertising unless separately agreed in writing.

11. Verification, Qualifications, and Specialist Responsibility

The Website may display:

• qualification levels;
• profile labels;
• badges;
• moderation statuses;
• verification markers;
• educational information;
• experience indicators;
• professional categories.

Such information is provided for informational and organisational purposes only.

While we may review, moderate, request supporting documents, or attempt verification, we do not guarantee:

• authenticity of qualifications;
• validity of licences;
• legality of practice;
• professional competence;
• ethical compliance;
• current certification status;
• compliance with local laws or regulations.

Professional titles such as:

• psychologist;
• therapist;
• counsellor;
• supervisor;
• student;
• coach;
• verified;

may have different meanings in different jurisdictions and should not be interpreted as legal certification or government endorsement.

Users are solely responsible for independently evaluating whether a specialist is qualified, lawful, suitable, or safe for their needs.

The Website is not responsible for acts, omissions, misconduct, malpractice, negligence, false representations, inaccurate credentials, or unlawful activity involving specialists listed on the platform.

Some specialists may only legally provide services in certain jurisdictions. Users are responsible for determining whether receiving services from a specialist is lawful where they are located.

12. Paid Services, Subscriptions, and Pricing

Some features may require payment or subscription.

We may:

• introduce;
• remove;
• modify;
• reprice;
• discontinue

free or paid features at any time.

Payments may be processed through third-party payment providers such as Stripe.

We do not store full payment-card information on our own servers unless explicitly stated otherwise.

13. Refunds, Cancellations, and Withdrawal Rights

Refund policies may depend on the type of service and applicable jurisdiction.

Unless otherwise stated:

• digital services;
• profile promotions;
• advertising placements;
• subscription features;
• paid visibility services

are non-refundable once activated, started, displayed, or used, except where required by law.

Subscription cancellation stops future renewals but does not automatically create refunds for current billing periods.

Where applicable law provides mandatory withdrawal or cooling-off rights, such rights apply to the extent required by law.

Where users request immediate access to digital services, we may ask them to acknowledge loss of withdrawal rights where legally permitted.

Accounts suspended for abuse, fraud, propaganda activity, security threats, or violations of these Terms may lose refund eligibility unless applicable law requires otherwise.

14. Moderation and Enforcement

We may, without prior notice:

• remove content;
• edit content;
• translate content;
• restrict visibility;
• suspend accounts;
• permanently ban users;
• refuse service;
• preserve moderation records;
• block email providers, IP ranges, devices, proxies, or VPNs.

We are not required to explain moderation decisions or engage in correspondence regarding them.

Failure to enforce a rule in one case does not waive our right to enforce it later.

15. Security, Anti-Abuse Measures, and Retained Records

We may collect technical and security-related information including:

• IP addresses;
• login records;
• browser/device information;
• session identifiers;
• cookies;
• failed login attempts;
• moderation records;
• security logs;
• suspicious activity indicators.

We may use such information to:

• prevent spam;
• detect bots;
• prevent ban evasion;
• investigate abuse;
• protect users;
• defend legal claims;
• maintain platform integrity.

We may retain security-related records after account deletion where reasonably necessary for safety, moderation, fraud prevention, anti-abuse enforcement, legal compliance, or protection of the Website and its users.

Private Messaging and Communications

The Website may provide direct messaging or communication features between users, psychologists, specialists, and other registered accounts.

These messaging features are intended primarily for:

• initial communication;
• appointment coordination;
• general platform-related communication;
• non-emergency interaction.

While we use HTTPS, access controls, moderation tools, security practices, and commercially reasonable technical measures to help protect communications, we cannot guarantee absolute confidentiality, uninterrupted security, or protection against all unauthorised access, breaches, technical failures, or third-party attacks.

Users should avoid sending highly sensitive, confidential, medical, financial, identity-related, or legally protected information through the Website’s messaging system unless they are comfortable with the associated risks.

The Website’s messaging system is not guaranteed to provide:

• end-to-end encryption;
• medical confidentiality protections;
• attorney-client privilege;
• legally privileged communications;
• HIPAA-level or healthcare-regulated secure communications.

Messages may be stored, processed, moderated, reviewed, or retained where reasonably necessary for:

• platform operation;
• abuse prevention;
• moderation;
• fraud investigation;
• legal compliance;
• dispute resolution;
• protection of users and the Website.

Users are responsible for deciding what information they choose to communicate through the platform.

16. Privacy and Personal Data

We collect and process personal data to:

• operate the Website;
• maintain accounts;
• provide services;
• moderate content;
• publish profiles;
• enable communication;
• process payments;
• maintain security.

Because the Website concerns psychology and mental-health-related topics, some submitted information may reveal sensitive or health-related information.

By using interactive Website features, users explicitly consent to processing of such information where necessary to operate and maintain those features.

We do not sell users’ personal data.

We may share data with service providers where necessary to operate the Website, including:

• hosting providers;
• payment processors;
• email providers;
• security providers;
• backup providers.

Because the Website operates internationally, data may be processed or stored in multiple countries, including within the European Union and New Zealand.

Users may have rights under applicable law to:

• access;
• correct;
• delete;
• object to;
• restrict;
• receive copies of

their personal data.

Withdrawal of consent does not affect prior lawful processing or processing based on other lawful grounds such as security, moderation, anti-abuse enforcement, legal defence, or legal compliance.

17. Sensitive Information and User Responsibility

The Website may contain sensitive mental-health-related discussions, emotional experiences, trauma-related content, and personal stories.

Users are responsible for deciding what information they publish.

If you voluntarily publish sensitive information publicly, you understand that it may become visible to:

• other users;
• visitors;
• moderators;
• administrators;
• search engines.

We may moderate, anonymise, redact, edit, or remove sensitive information where necessary for safety, privacy, moderation, legal compliance, or Website integrity.

18. Cookies

The Website uses cookies and similar technologies for:

• authentication;
• remembering language preferences;
• saving session state;
• optional long-term login;
• anti-abuse and anti-bot protection;
• Website functionality;
• preventing loss of submitted form data.

Some cookies are necessary for the Website to function correctly.

Disabling cookies may cause parts of the Website to malfunction.

We maintain rolling backup copies of Website data for security, disaster recovery, and operational continuity purposes. Backup snapshots are retained on a limited rotating basis by infrastructure providers.

19. Emails and Notifications

We may send emails relating to:

• registration;
• password recovery;
• moderation;
• profile activity;
• questions and answers;
• subscriptions;
• payments;
• security;
• Website updates.

Where permitted by law, we may also send promotional or service-related communications.

Users may unsubscribe from optional promotional emails where such functionality is provided.

20. Intellectual Property

The Website’s software, design, branding, structure, code, and original materials belong to us or our licensors unless stated otherwise.

Users may not scrape, mass-copy, reproduce, redistribute, or commercially exploit Website materials without permission except where allowed by law.

21. Third-Party Services and Links

The Website may contain links to third-party websites or services.

We are not responsible for third-party:

• websites;
• services;
• advertisements;
• payment systems;
• content;
• privacy practices;
• availability.

22. Website Availability and Changes

We may modify, suspend, redesign, restrict, or discontinue any part of the Website at any time.

We do not guarantee uninterrupted availability or error-free operation.

Maintenance, migrations, security work, or emergency updates may occur without notice.

23. Disclaimers

The Website is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we do not guarantee:

• accuracy of Website information;
• suitability of specialists;
• uninterrupted availability;
• successful outcomes;
• reliability of user-submitted content.

Nothing in these Terms limits rights that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• indirect losses;
• emotional harm;
• reputational damage;
• lost profits;
• data loss;
• technical failures;
• interactions between users and specialists;
• user-generated content;
• moderation decisions;
• third-party services.

Where liability cannot legally be excluded, liability is limited to the amount paid by the user for relevant services during the preceding three months or NZD [AMOUNT], whichever is lower.

25. Indemnity

You agree to indemnify and hold harmless the Website, its operators, administrators, contractors, and service providers from claims, losses, damages, liabilities, or expenses arising from:

• your use of the Website;
• your content;
• your conduct;
• your violation of these Terms;
• your violation of laws or rights of others.

26. Changes to These Terms

We may modify these Terms at any time.

Updated Terms become effective when published on the Website unless otherwise stated.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

27. Governing Law, Jurisdiction, and Severability

These Terms and all disputes arising from or relating to the Website are governed by the laws of New Zealand, except where mandatory laws of another jurisdiction apply and cannot legally be excluded.

You agree that disputes relating to the Website or these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand unless applicable law provides otherwise.

Severability

If any provision of these Terms is found to be invalid, unlawful, unenforceable, or ineffective by a court or competent authority, that provision shall be interpreted to the maximum extent permitted by law or, where necessary, severed from these Terms without affecting the validity, enforceability, or effectiveness of the remaining provisions.

The remaining provisions shall continue in full force and effect.

28. Contact

For legal, moderation, privacy, or account-related requests, contact:

admin@upsihologa.com.ua

Iryna Uriupina